Dec 06 2018 Reflect + Refine: How We Wrote Better Creative Proposals in 2018 Posted by: Janine Winters Posted in: Business, Life at Upswept The end of the year is so often a time for reflection, and if you run your own business, it’s smart to make good use of that time! We’re no exception, either: at the end of last year, Team Upswept looked at some of our internal operations, set new goals, and began brainstorming on how we might reach them. As one indicator of success, we zoomed in on our creative proposals. In 2017, we had an acceptance rate that we felt pretty good about. But, end-of-year goal setting isn’t about maintaining the status quo, and we wanted to put some of the same problem-solving tools that we use on client projects to work internally. So we wondered, what would it take to push that acceptance rate even higher? We made it our goal to have 25% more accepted proposals in 2018, and then took a deep dive into how our processes could better support that goal. Process Improvement Process Reality Check! We asked ourselves: What’s going on here now? What’s working well? and What parts are sticky? We didn’t have any significant complaints with the proposal process, but saw that a fair number of those who didn’t sign with us opted out on the basis of budget alone. We also knew we wanted to feel more in control of the process once we shared proposals with prospective clients, rather than being at the mercy of others to give us an answer — or not. Define Success. It was important to note that we wanted more than to just increase our acceptance rate — our focus was also on meeting and signing more of the type of clients we want to work with, and who want to work with us. We also wanted a more efficient process overall, and one that was well-defined and consistently repeatable for all team members, current and future. Identify Opportunities to Refine Thoughtfully. Once we identified pain points and visualized our desired results, it was time to make a plan! In addition to researching how other businesses handle initial consultations and proposals, we talked about what changes seemed appealing to make, what we could implement with relative ease, and how we thought those changes could impact the process and outcome. Having an open discussion helped us make the changes that served both our clients and our own core values. Run the Experiment. With an updated workflow in place that touched the entire proposal lifecycle, we tried it out, and logged data on each proposal we created and shared with potential clients. Iterate + Progress. Now that the proposal lifecycle felt more like a practice rather than an inflexible series of steps, we continued to refine our language, and took a more customized approach to the process for each client within the new framework. The Fruits of Our Labors Our new iterative strategy helped us provide more personalized communication and make deeper connections, which both felt good and helped reach our goal. In 2018, Team Upswept wrote fewer total proposals, but those proposals were overwhelmingly for all-good-fit prospective clients. Our project proposals were also more information-rich, visually-appealing and user-friendly. Best of all, our acceptance rate increased by over 75%, smashing our original goal of 25%. This feels like an appropriate moment to toot our own horns just a little. 🎉 2019, Coming At You! Team Upswept is committed to solving problems and making things better — that means using an adaptive approach and continual refinement, not only in welcoming and working with new client partners, but also in our internal ops as well. With Anna’s arrival as our new Online Marketing Maven, we’re energized at the prospect of applying our Process Improvement Process to our social media and e-mail marketing services in 2019! What are some of your business goals for 2019? We’d love to help you reach them with smart, beautiful design. There’s still time to get on our calendar for next year, so give us a shout! Contact Us »
Nov 21 2018 Shopping Locally and Responsibly Posted by: Sarah Giffrow Posted in: Business, Portland Black Friday is almost upon us, and your inbox is probably full of big-box sale announcements and “doorbuster” deals! But, you don’t have to suffer through long lines or sidewalk campouts. We talk often about shopping locally, but here’s a reminder that you have a choice: do your holiday shopping locally, and you’ll support small businesses, help your community, and have a better time doing it. Take an Active Role In Building Your Community You may have already heard the statistic that 68% of dollars spent at local businesses stay in the community, compared to 43% when you shop at a national chain. But, what exactly does that mean? Money that stays in the community is used to support new jobs. When small businesses are growing, they need to create new jobs. That means hiring people in your community to do those jobs. Supporting small businesses also supports the communities those businesses live in. When you spend locally, you support causes in your community. Local businesses have been shown to donate to community causes at more than twice the rate of big-box stores. So, shopping locally could also be help your favorite non-profit, too. Shopping small creates more resources for your community. Taxes may not be our favorite thing to think about, but shopping locally also helps make sure that any sales taxes you pay get reinvested where you live. And, your local government will also be able to spend less on infrastructure and maintenance, and more on projects that improve your neighborhood. Supporting small business creates opportunity for other small businesses. When you support small businesses in your neighborhood, that lets those businesses spend more locally, too. That means creating opportunities for new businesses to emerge and grow, and for people like you to pursue work and ideas that inspire you. What if I Just Can’t Find What I Need Locally? Small businesses choose what they carry based on what people in their communities are purchasing–so, if you’re new to the area, they may not be carrying your favorite thing just yet. If you can’t find what you need now, you can still work towards conscious shopping choices. Get to know your local businesses–and ask for what you want! One of the great things about small business is that you can get to know the people who run them. And, when you know who you’re shopping with, you can often suggest new products that you’re interested in, or request something specific. If you have to go big-box, look for ways to benefit your community. If you have to shop at a large retailer, look for chains that are donating to causes you care about. A lot of chain shops offer opportunities to give an extra $1 or $5 (or more) at checkout. Or, if you’re shopping online, find out if a local non-profit can benefit from your purchases. For example: you can select a non-profit of your choice to receive donations through the Amazon Smile program, so even if you’re not buying locally, a charity in your community will receive a percentage of what you spend. Some credit cards also allow you to spend your rewards points on donations to non-profits–take a look at your membership website and see what options you might have. On any day of the year, shopping at small businesses is about making and strengthening connections in your community and investing where you live. We believe in investing in local business and local talent, and we know how much that can benefit the incredible people in our network of small businesses here in Portland. We hope you can start making community-minded choices when you shop this year, and carry that forward into the new year!
Nov 08 2018 It’s WordPress 5.0; Get Excited! Posted by: Janine Winters Posted in: Web Design, Websites Tagged updating wordpress, wordpress, WordPress Plugin We depend on WordPress to provide an easy-to-use interface for our beloved (Do we love them? Yes, we do) clients. A big update to the WordPress editor is coming, and we wanted to share with you a couple of the things we’re excited about. In 2019, developers plan to extend the changes in WordPress 5.0 well beyond posts and pages to sidebars, footers, menus, and more. The process will eventually make it possible to change different parts of your site within a common interface. But, for now, this change is just the post editor: WordPress developers are calling it “Gutenberg,” for the platform revolution it’s leading. Hold on to your mousepads! Easy Preview, Revise, and Publish A big benefit of the new editor is that there are fewer surprises when publishing posts, and it helps break the endless cycle of save-and-reload we do to preview our content before we publish it. This means you can expect the content in the editor to look more like your published work in the front-end. With this release, you can look forward to a much more flexible and intuitive content creation experience, making it that much easier to create the content your audiences are hungry for. Building With Blocks Boosts Creativity Content in the new editor is built with blocks. Blocks can be textual elements — such as paragraphs, lists, blockquotes, and headings — and also galleries, buttons, social embeds, and more. http://www.upsweptcreative.com/wp-content/uploads/2018/11/building-with-blocks.mp4 Mixing these rich elements with written content used to require hard-to-decipher shortcodes, but the new editor will make it easier to arrange your page the way you want, and see where different elements will appear. We’re especially stoked about the adjustable side-by-side Media & Text block, which provides an easy and flexible way to do something that can feel iffy and brittle in the old editor. It’s ready when you’re ready. This new editor has been heavily tested on hundreds of thousands of sites, so it’s set to be a reliable new tool. However, some sites may depend on plugins or themes that aren’t yet updated to be compatible with the new features of WordPress 5.0 — so, some of us may have to wait before diving in. If your WordPress website is running on a customized theme, or you just aren’t ready for the WordPress Revolution of 2018, never fear! WordPress developers have also created the Classic Editor plugin for those of us who like things just fine the way they are, thanks. Install and activate the Classic Editor plugin and you can continue to use the old editor a while longer; developers have committed to supporting it through 2021. Need someone to talk to about WordPress 5.0? We’re still getting to know it better, too, but we’re here to go on this journey together with you. Contact Us » Pssst! The video clip above above was recorded on the Gutenberg live demo site, where you can try out the new editor right now.
Oct 26 2018 A Call to Small Businesses: Hire Trans People Posted by: Sarah Giffrow Posted in: Business It’s not often that I get political in this space, but after Wednesday’s directive from the Justice Department that businesses can discriminate against workers based on their gender identity, what I’m about to write feels both right and necessary. Upswept Creative is now in its 7th year, and for the first few years, it was just me, working alone at a desk. Eventually, I was able to hire people to work with me, and start building what is now a 3-person team. I’ve always been happy to be able to offer jobs to people from underrepresented groups, but I don’t think I fully internalized how radical an act that was until Wednesday night. We want to create safe and welcoming workplaces. We hope you’ll do the same. In the time since my first employee hire, 1/3rd of the people I’ve hired have been trans or non-binary. Granted, a third of my very-small sample may not seem like much from a numbers perspective, but in terms of the effect it can have, it goes far beyond a small handful of people. A job can change a life. It can mean having food in your mouth and a roof over your head, of course. But it can also mean opportunities to learn and grow, to hone expertise. It can be a chance to build a career that feeds your soul, and brings intrinsic rewards beyond just paying bills or buying a nice car. It can be a step towards becoming your best and most fully-realized self. It’s a chance that people of all gender identities deserve to have. And, by choosing to not discriminate, we also have an opportunity to lead by example. Do we want to live in a world where everyone feels safe and welcome at work? Where women feel valued for their skills, where trans people feel at home and free to be themselves, where people of color feel respected? In our current political climate, it’s hard to know how we can begin to make this a reality. But, as small business owners, we can begin to create that world. You and I may be doing that with, say, a small staff of 5, rather than a corporation of 500, but we have the opportunity to build safe spaces from the ground up. We can show other businesses how they can create better work environments. We can demonstrate through our hiring decisions and our treatment of our team that it is possible to build businesses on a foundation of empathy and equity. As a small business owner whose work supports small businesses, I want to challenge you to take that step. Look at who you hire, consider why you’ve made those choices. Start making the changes in your business that will create safe work spaces for marginalized people. Are you interviewing a trans or non-binary person who’d be great at their job? Hire them. And, to any trans, non-binary, and genderqueer folks who may be seeing this, please know: I see you, and I support you. I will hire you for your skills and your talent, and I will show respect for your expertise and your value as a human being. And everyone at Team Upswept will be proud to work alongside you.
Oct 11 2018 Local Business Profile: Lindsay Kandra, Three Peaks Wellness Posted by: Janine Winters Posted in: Business, Friends, Locals We Love Upswept client Lindsay Kandra believes that movement and mindfulness can transform your life. She created Three Peaks Wellness in Bend, Oregon with two goals: to work as a counselor with individuals who want to explore a more holistic approach to mental wellness, and to be a consultant with with movement and wellness professionals who want to better guide their clients who deal with mental illness or trauma. Using movement to support mental health is a key part of Lindsay Kandra’s vision for Three Peaks Wellness. Lindsay was generous enough to candidly answer some questions for us, so we could share a look into her experience as a midlife career-changer and new small business owner. The exchange that follows has been edited for clarity and length. Upswept Creative: I’m curious about your process of deciding to make a career change, and then also the practical considerations to enact your decision. Lindsay Kandra: I was a practicing lawyer for thirteen years and never felt a sense of purpose and satisfaction in my career. It was something that I was good at, and it brought in a good income. But I never could shake the feeling that I was an expendable cog in a dehumanizing system. I survived breast cancer 8 years ago and believe that years of physical and emotional stress contributed to being diagnosed at such a young age (32). I knew I needed to transition to a career [where] it was important that it was me, personally and uniquely, doing the work. I was drawn to mental health because the impact that a therapist has on a client depends so much on relationship, and the connectedness of relationship depends on the unique qualities of therapist and client. In therapy, how you show up really matters. This biggest practical issues I have faced throughout this process have been developing a new relationship with money, and developing an entrepreneur’s mindset. Six years ago, my annual income was six figures. Now, I am dealing with the financial stressors of being a newcomer in a profession not known for its income potential. The growth I’ve experienced has been painful, but I do feel like I’m living a life more congruent with my values. UC: What are some challenges that have come up in creating Three Peaks Wellness? LK: Overcoming the (often paralyzing) fear of being a solo business owner. I have a vision for how I want my business to look in five years, but the steps to fulfilling that vision seem overwhelming at times. I recently wrote a Nelson Mandela quote on the whiteboard in my kitchen: “May your choices reflect your hopes, not your fears.” I want the development of my business to reflect my hopes for growth in myself and in my clients, not the fear of scarcity and struggle. “I recently wrote a Nelson Mandela quote on the whiteboard in my kitchen: ‘May your choices reflect your hopes, not your fears.’ I want the development of my business to reflect my hopes for growth in myself and in my clients, not the fear of scarcity and struggle.” I’m also learning to be better at asking for advice and for help. I have so much to learn about marketing and finding clients, but so many people willing to help out and make referrals–if I am willing to reach out. UC: What are some goals you have for the future of Three Peaks Wellness? LK: My ultimate goal is to have a thriving therapy business that isn’t bound by the constraints of the traditional therapeutic work environment. I work with clients on evenings and Saturdays and can do sessions through videoconferencing. I also offer sessions from 30 to 90 minutes, to fit the scheduling needs of individual clients. I am developing crisis trainings for personal trainers, yoga teachers, and studio owners, and want to work with fitness businesses to develop trauma-informed business practices. Over the next year, I will be developing a series of five-minute movement meditations that anyone can use when stress escalates, along with workbook for the client interested in learning about how to hack into their bodies natural resources for mental health. UC: What else are you doing now, something related or totally not related? LK: Totally not related: I raced cyclocross competitively for ten years prior taking a few years off to heal an injury and go back to graduate school. I am going to dip my toe back into bike racing this fall, but just for fun. I’m also looking forward to a lot of fall mountain bike riding and catching up on true crime podcasts. Related: Over the winter, I will be getting certified in Eye Movement Desensitization and Reprocessing (EMDR) and attend some additional trainings on body-centered therapies. Thank you, Lindsay, for giving us more insight into Three Peaks Wellness! We enjoyed working with you to develop your logo, branding, and website, and we are excited to watch your business grow.
Oct 02 2018 Be Our Next Social Media Maven! Posted by: Sarah Giffrow Posted in: Business, Life at Upswept, Social Media, Social Networking UPDATE: this position is now closed as of Oct 26th, 2018! Thank you for your interest! We’re seeking someone who’s interested in social media management for small-to-medium-sized businesses. It’s currently a part-time, ongoing role, but it’s growing into a larger time commitment–-the more you bring to the role, the better it is for both of us! we’d be a great fit for each other if… you’re interested in creating engaging content that helps independent businesses grow and prosper you understand the importance of brand voice and feel comfortable bringing it into social media you’re comfy with analytics data and hashtag research, and use data to make smart choices for your clients’ social media feeds you know how to advise, communicate with, and collaborate with entrepreneurs who want to take an active role in their social media presence you’re laid-back and maybe even a little geeky, but always on top of important details BONUS: if you have skills and experience in graphic design or video production, that can help us open doors for you to put these skills to work for our clients! a taste of the things you’d be doing: Collaborating with clients to design and implement social media strategy that fits their business goals Create, edit, publish and share engaging content (e.g. original text, photos, videos and news) Setting clear expectations and goals, and reporting on analytics data to show progress Make sure social media accounts’ design looks top-notch (e.g. Facebook timeline cover, profile pictures and blog layout)</> Recommending and implementing new features to boost brand awareness, such as promotions, boosted posts, etc. Staying in-the-know with technologies and trends in social media, design tools and applications Contributing to our blog presence — if you have opinions about design, marketing, and creative, we’d love to have you share them! We’d like you to be able to commit approximately 20 hours per week to the position to start–hours may vary depending on client needs. You’ll need to come to the studio for client meetings, so if you have a flexible schedule, that would be ideal! Outside of face-to-face meetings, this position is flexible, and much of the work can be done from your home or your favorite coffee shop, if you like. A fast internet connection is a must, however! We believe strongly in working with local talent, and we want to grow and create opportunities in our own super-gifted Portland-y garden. With that in mind, we are only interested in candidates based in the Portland Metro area. We’re a small-but-fierce company, and we have a lot of experience producing solid work, but our process is always evolving and improving. You’ll have the support of our Creative Director and Project Manager for whatever you need–talking through ideas, scheduling meetings, onboarding clients, and so forth. But, we recognize that you’re the expert in social, and we welcome any wisdom and ideas that you can bring to the table. If you’re a good listener and communicator, and this sounds like something you could grow into, let’s talk about it! Or, if you can think of a trusted human who’d be a good fit, we’d love to hear from them, too. Rate is $18-25/hr, depending on experience. This position is now closed as of Oct 26th, 2018! Thank you for your interest!
Sep 27 2018 Website Case Study: Portland vocational school Posted by: Sarah Giffrow Posted in: case study, Design, Portland, Web Design, Websites We recently worked with a known leader in vocational training here in Portland, Oregon, and you’ll find many of their graduates building thriving careers here in town and beyond. In 2017, however, they decided to revamp their online experience, to better connect their audience with the details they don’t already know about their diverse programs. We partnered with them and brought our skills in website design, custom web development for WordPress, and content strategy to create a website that entices new students, and connects current students and alumni with the information they need. The Goal: Give Control Back to The User When our client first contacted us, their previous website was failing them in a number of ways: Prospective students couldn’t find what they needed–the information was often there, but buried beneath a confusing website structure. This led to frequent phone calls about basic questions, wasting both new students’ and and their staffers’ precious time. The visual design was inconsistent with their established brand standards and print materials. There were bright, distracting colors and “quirky” icons that just didn’t make sense with their grounded, calm, and welcoming culture. They felt a lack of control over their content. Their previous website was so difficult to update that they didn’t feel empowered to do so. This led to inconsistent updates, and information that was misleading or outdated. Our goal was clear: dig down into the complex muck, zero in on the most important needs of both the school and its audience, and refine it into a design that more honestly communicates what it’s like to attend or receive their services. The Process: Getting To Know You Our new website design gives prospective students a closer look at what student life is like the school. Our Content Audit and Content Map make a great starting point for websites like this one–this client had an embarrassment of riches in terms of written content! So, we started by digging in to establish goals and identify sought-after content, and reorganizing it all in a way that flows more naturally. While content review was happening, our Grayscreen Prototype gave their team a visual frame of reference for the site structure–our grayscreen is like an interactive wireframe, so they could get a better understanding of how elements fit together, what goes where, and how they can keep their content up-to-date. We also got to present them with our ideas for customizations, such as custom Content Types and Templates to make it even easier to manage their own pages and blog posts beautifully. Design Mockups were where we brought their visual brand back into the picture, but also where we put their content-driven goals into action. We moved away from the bright “clown car” colors, introduced organic textures, and brought in new photos that showcase their Student Life experience. We also built in eye-catching and clear calls-to-action, so viewers can more easily find what they’re looking for and what the school wants them to see. Finally, while we were putting the site through rigorous pre-launch testing, we also hooked up our client’s staff with Training and Documentation, to help them feel like empowered managers of their new website. We walked them through the Dashboard functions they’d need most often, answered their questions, and equipped them with a handy custom-written user guide to refer back to and share with new staff. The Results: More Engagement, Less Headache No longer struggling with an off-brand website that they can’t update themselves, this client now has more time and energy to expand and grow their marketing. We’re not only driving traffic to their website — we’re also authentically reflecting the student life experience they offer, and encouraging visitors to take the next step towards admission. Is your outdated website holding back your growth? Upswept Creative can free you, too, from the struggles of intimidating Dashboards and confused branding. It all starts with a conversation. Get in touch to begin! »
Sep 06 2018 Choosing a Web Host Posted by: Janine Winters Posted in: Pro Tips, Technology, Web Design, Websites There are a lot of moving parts working together to make your website look awesome on the web. As a website owner, you’ll want to have at least a basic idea of what’s going on under the hood of this beautiful machine, so that you can feel confident about making decisions in the initial set up, and empowered when an issue arises. One of the key pieces that’s often overlooked — or left until the last minute before site launch — is your web host. What’s a Web Host, you ask? Websites may seem like a bunch of intangible 1s and 0s, on a basic level, but you do still need a physical home for all of the code and data that comprise it. Your web host provides that home, so that visitors can see view and interact with your website at anytime, from anywhere. Essentially, a web host sells space on their server for all of your website files. They keep this server connected for the public 24/7, so it can deliver your website to the visitor’s web browser when they visit your URL. Hosts vary in security, load speed, customer service, and ancillary services, such as software updates and frequent backups. They may also only support certain website platforms. For example, while many web hosts support WordPress installations, there are a few that don’t–which is particularly important to us and our clients. Your Selection Criteria May Vary Whether you’re choosing your first web host, or are dissatisfied with one you have, it’s a good idea for you to research and understand your options, and define and rank your priorities. How important are these factors to you? annual fees automatic software updates bundled services, such as domain registration and email hosting comprehensive support documentation customer support ease of use and user interface site load speeds regular data backups We Picked Flywheel This dog is celebrating their making a great web host selection!Photo by Delaney Dawson on Unsplash. Upswept Creative is a proud agency partner with Flywheel, and with their help, we offer managed hosting for WordPress websites. Flywheel automatically updates WordPress core software, ensuring our clients are always running the most secure, fully-featured, and up-to-date software. Flywheel features quick load time and nightly backups, so if there is a data loss we always have yesterday’s website to restore today, not the backup from six months ago. And maybe best of all, when you host your website with Upswept and Flywheel, we handle the set up and support, saving you time and mental energy so you can do more of what you do, while we do what we do. Don’t love your WordPress host? Send us a message right now to start the conversation about hosting your website with us. Contact Us »
Aug 20 2018 Secure Your Website with SSL Posted by: Sarah Giffrow Posted in: Business, Technology, Web Design, Websites The web is a go-to place for your audience to learn about–and buy from!–your business. As the online market grows, security is becoming more important, both for you and your customers. A secure site means that the people who visit you online feel safer, and are more likely to stick around. Website security matters even more when your customers browse through mobile. That’s why, beginning this summer, Google Chrome and other major web browsers has started labeling all websites without SSL (secure socket layer) encryption (that is, http sites) as “not secure.” You may even have heard from your web host about enhancing your security to avoid losing website visitors–but what does it mean? SSL Keeps Your Information Private You’ll often see an HTTPS when you shop online. Seeing an HTTPS in that address bar lets you know that the website you’re using has an SSL certificate, and that your information is protected. SSL is the standard in website security: it creates an encrypted link between your website and your customer’s web browser. That encryption ensures that any sensitive information that’s passed between their browser and your website stays private. But Why Does My Website Need SSL? Activities like e-commerce and online banking always use SSL, but there are also reasons why an HTTPS website with SSL-security is a good idea for the rest of us: Keeping sensitive information safe. SSL encrypts any information you send through the Internet, so the only people who can read it are the ones you want to see it. Protecting you (and your customers!) from info theft. Hackers look for weaknesses in your web presence, and encrypting details that are sent through your website (like credit card numbers!) will keep both you and your customers safe. Building trust with new customers. New people who come to your website will see that your website is secured with SSL. That helps them feel safer when contacting or buying from you, and gives your business an added boost of credibility. If you’d like to enable SSL security for your domain, we’re here to help! In most cases, it only takes an hour or two to enable SSL and replace internal HTTP links on your site to HTTPS. If you’d like to help protect your customers and add SSL encryption to your website–or even if you just have questions about it–drop us a line and we’ll fill you in on what’s needed. Contact Us »
Aug 06 2018 Communication is Collaboration Posted by: Josselyn Haldeman Posted in: Business, Life at Upswept, Pro Tips, Technology Last month one of our team members moved out of Portland, all the way to another state! Social Media Maven Josselyn Haldeman now calls Olympia, Washington home. We couldn’t be happier for her, but working remotely can present unique challenges. As a company, we value the personal connection and efficient brainstorming that can come with in-person meetings. It’s one of the reasons that we make an effort to have initial consultations with new clients before we even write their project proposals. In a typical week, though, we may not see each other’s radiant faces in person. We’re busy making marketing magic at Upswept HQ, in coffee shops and home offices, or anywhere we find ourselves with a speedy internet connection and a job to do. We felt confident we could meet these remote working challenges head-on, mostly due to our strong communication. To that end, we’re continually refining our process of internal communication. We use a handful of tools to help keep us all connected and knowledgeable about the work. TOOLS OF THE TRADE If you’re looking for a task management system, we’re big fans of Freedcamp. Slack is great for multi-channel workplace chatter. Zoom Communications allows us to make eye contact over any distance, and share the documents we’re working on as easily as passing them across a table. We’re also big fans of the Google suite of apps that allow us to collaborate directly all in the same document. With all of these tools at our disposal, long-distance collaboration becomes much easier. Not to say that there hasn’t been a learning curve. The best way for a team to use a tool or service effectively is to, well, use it! You’ll never know if the tool is right for your team if you don’t get everyone on board. On Team Upswept, we talk a lot about different protocols for setting up tasks and refining processes. This helps us all stay on the same page for how the service is meant to be used, and thus helps us use it more effectively. We know that we can continue to collaborate with Josselyn because we already have an effective system of communication in place. Across town or across state lines, not a lot has to change. We credit the success of our communication plan first to a common dedication to openly collaborating and operating as a team. This is one of our core philosophies, both in working with each other and with our clients. So if you’re looking for more than an impersonal client/firm relationship, reach out to us and let’s get collaborating!
