Dec 06 2018

Reflect + Refine: How We Wrote Better Creative Proposals in 2018

steps to write better creative proposalsThe end of the year is so often a time for reflection, and if you run your own business, it’s smart to make good use of that time! We’re no exception, either: at the end of last year, Team Upswept looked at some of our internal operations, set new goals, and began brainstorming on how we might reach them.

As one indicator of success, we zoomed in on our creative proposals. In 2017, we had an acceptance rate that we felt pretty good about. But, end-of-year goal setting isn’t about maintaining the status quo, and we wanted to put some of the same problem-solving tools that we use on client projects to work internally. So we wondered, what would it take to push that acceptance rate even higher? We made it our goal to have 25% more accepted proposals in 2018, and then took a deep dive into how our processes could better support that goal.

Process Improvement Process

    1. Reality Check! We asked ourselves: What’s going on here now? What’s working well? and What parts are sticky? We didn’t have any significant complaints with the proposal process, but saw that a fair number of those who didn’t sign with us opted out on the basis of budget alone. We also knew we wanted to feel more in control of the process once we shared proposals with prospective clients, rather than being at the mercy of others to give us an answer — or not.
    2. Define Success. It was important to note that we wanted more than to just increase our acceptance rate — our focus was also on meeting and signing more of the type of clients we want to work with, and who want to work with us. We also wanted a more efficient process overall, and one that was well-defined and consistently repeatable for all team members, current and future.
    3. Identify Opportunities to Refine Thoughtfully. Once we identified pain points and visualized our desired results, it was time to make a plan!  In addition to researching how other businesses handle initial consultations and proposals, we talked about what changes seemed appealing to make, what we could implement with relative ease, and how we thought those changes could impact the process and outcome. Having an open discussion helped us make the changes that served both our clients and our own core values.
    4. Run the Experiment. With an updated workflow in place that touched the entire proposal lifecycle, we tried it out, and logged data on each proposal we created and shared with potential clients.
    5. Iterate + Progress. Now that the proposal lifecycle felt more like a practice rather than an inflexible series of steps, we continued to refine our language, and took a more customized approach to the process for each client within the new framework.

write more effective creative proposals

The Fruits of Our Labors

Our new iterative strategy helped us provide more personalized communication and make deeper connections, which both felt good and helped reach our goal. In 2018, Team Upswept wrote fewer total proposals, but those proposals were overwhelmingly for all-good-fit prospective clients. Our project proposals were also more information-rich, visually-appealing and user-friendly.  Best of all, our acceptance rate increased by over 75%, smashing our original goal of 25%. This feels like an appropriate moment to toot our own horns just a little. 🎉

2019, Coming At You!

Team Upswept is committed to solving problems and making things better — that means using an adaptive approach and continual refinement, not only in welcoming and working with new client partners, but also in our internal ops as well. With Anna’s arrival as our new Online Marketing Maven, we’re energized at the prospect of applying our Process Improvement Process to our social media and e-mail marketing services in 2019!

What are some of your business goals for 2019? We’d love to help you reach them with smart, beautiful design. There’s still time to get on our calendar for next year, so give us a shout!

Contact Us »


Oct 02 2018

Be Our Next Social Media Maven!

UPDATE: this position is now closed as of Oct 26th, 2018! Thank you for your interest!

We’re seeking someone who’s interested in social media management for small-to-medium-sized businesses. It’s currently a part-time, ongoing role, but it’s growing into a larger time commitment–-the more you bring to the role, the better it is for both of us!

we’d be a great fit for each other if…

  • you’re interested in creating engaging content that helps independent businesses grow and prosper
  • you understand the importance of brand voice and feel comfortable bringing it into social media
  • you’re comfy with analytics data and hashtag research, and use data to make smart choices for your clients’ social media feeds
  • you know how to advise, communicate with, and collaborate with entrepreneurs who want to take an active role in their social media presence
  • you’re laid-back and maybe even a little geeky, but always on top of important details
  • BONUS: if you have skills and experience in graphic design or video production, that can help us open doors for you to put these skills to work for our clients!

a taste of the things you’d be doing:

  • Collaborating with clients to design and implement social media strategy that fits their business goals
  • Create, edit, publish and share engaging content (e.g. original text, photos, videos and news)
  • Setting clear expectations and goals, and reporting on analytics data to show progress
  • Make sure social media accounts’ design looks top-notch (e.g. Facebook timeline cover, profile pictures and blog layout)</>
  • Recommending and implementing new features to boost brand awareness, such as promotions, boosted posts, etc.
  • Staying in-the-know with technologies and trends in social media, design tools and applications
  • Contributing to our blog presence — if you have opinions about design, marketing, and creative, we’d love to have you share them!

We’d like you to be able to commit approximately 20 hours per week to the position to start–hours may vary depending on client needs. You’ll need to come to the studio for client meetings, so if you have a flexible schedule, that would be ideal! Outside of face-to-face meetings, this position is flexible, and much of the work can be done from your home or your favorite coffee shop, if you like. A fast internet connection is a must, however!

We believe strongly in working with local talent, and we want to grow and create opportunities in our own super-gifted Portland-y garden. With that in mind, we are only interested in candidates based in the Portland Metro area.

We’re a small-but-fierce company, and we have a lot of experience producing solid work, but our process is always evolving and improving. You’ll have the support of our Creative Director and Project Manager for whatever you need–talking through ideas, scheduling meetings, onboarding clients, and so forth. But, we recognize that you’re the expert in social, and we welcome any wisdom and ideas that you can bring to the table.

If you’re a good listener and communicator, and this sounds like something you could grow into, let’s talk about it! Or, if you can think of a trusted human who’d be a good fit, we’d love to hear from them, too.

Rate is $18-25/hr, depending on experience.

This position is now closed as of Oct 26th, 2018! Thank you for your interest!


Aug 06 2018

Communication is Collaboration

Last month one of our team members moved out of Portland, all the way to another state! Social Media Maven Josselyn Haldeman now calls Olympia, Washington home. We couldn’t be happier for her, but working  remotely can present unique challenges.

As a company, we value the personal connection and efficient brainstorming that can come with in-person meetings. It’s one of the reasons that we make an effort to have initial consultations with new clients before we even write their project proposals. In a typical week, though, we may not see each other’s radiant faces in person. We’re busy making marketing magic at Upswept HQ, in coffee shops and home offices, or anywhere we find ourselves with a speedy internet connection and a job to do.

We felt confident we could meet these remote working challenges head-on, mostly due to our strong communication. To that end, we’re continually refining our process of internal communication. We use a handful of tools to help keep us all connected and knowledgeable about the work.

TOOLS OF THE TRADE

If you’re looking for a task management system, we’re big fans of Freedcamp. Slack is great for multi-channel workplace chatter. Zoom Communications allows us to make eye contact over any distance, and share the documents we’re working on as easily as passing them across a table. We’re also big fans of the Google suite of apps that allow us to collaborate directly all in the same document. With all of these tools at our disposal, long-distance collaboration becomes much easier. Not to say that there hasn’t been a learning curve.

The best way for a team to use a tool or service effectively is to, well, use it! You’ll never know if the tool is right for your team if you don’t get everyone on board. On Team Upswept, we talk a lot about different protocols for setting up tasks and refining processes. This helps us all stay on the same page for how the service is meant to be used, and thus helps us use it more effectively.

 

We know that we can continue to collaborate with Josselyn because we already have an effective system of communication in place. Across town or across state lines, not a lot has to change. We credit the success of our communication plan first to a common dedication to openly collaborating and operating as a team. This is one of our core philosophies, both in working with each other and with our clients. So if you’re looking for more than an impersonal client/firm relationship, reach out to us and let’s get collaborating!


Oct 26 2017

Meet Josselyn Haldeman, Our Social Media Maven!

Josselyn Haldeman is Upswept Creative’s in-house Social Media Maven, an expert in taking advantage of the internet’s social spaces, using them to increase brand awareness, drive traffic to stores and websites, and share an organization’s stories to connect with the internet on a personal level.

What do you enjoy about working in social media?

J: My approach to social media marketing allows me to marry two of my passions: statistics and creative writing. There is a lot of creativity in building a social media presence — the tone, intended message, length, vocabulary — are all important. But to determine if those aspects are actually communicating your message, or if the message is even accomplishing your business goals, that’s where I use statistics and my analytic side.

Social media, marketing, branding Portland
Josselyn making the socials work for you, at Upswept HQ.

How did you get started in professional social media management?

J: I moved to New York City in my early 20s to work with a medical genomics startup company in a sales capacity. Eventually, my role grew to a more Business Development position. Because the company was new, they needed a social media presence, so I took the initiative and started their Facebook and Twitter presences, as well as a medical genomics educational blog.

After I moved back to Portland, I took on clients as a freelance social media manager. I had learned so much about social media marketing in NYC, and it was my favorite aspect of my job there, that I wanted to continue in the field.

When Team Upswept works with clients, we focus on telling authentic brand stories as a marketing approach — what are your thoughts on remaining authentic in social media?

J: Social media gives a business such a unique opportunity to interact with customers and potential customers directly. It’s so important to strike a tone that is authentic to the core of the business. I strive to, even in more advertising-centric campaigns, communicate like a human being. I’m not just some intern who’s just getting content on the page; I really do care about what gets put up, and how I respond to messages and comments.

How do you find an authentic voice to represent a client’s organization?

J: A big part of finding that authentic voice, for me, is taking the time to build a strong relationship with my clients. Why did they start their business? How is your business different from competitors? What is the story of your brand? At the core of every social media campaign is a kind of story that communicates all of those things and more. It’s only possible for me to tell that story if I feel like I truly understand the client and their business.

What’s a thing you enjoy in life that is not this?

J: When I’m not working, I’m usually reading, writing, or performing poetry. Portland’s local poetry scene is so inviting and good that it’s hard for me to stay away! I’m in the editing stages of my second chapbook, slated to be released this winter.

* * *

Josselyn is fantastic at what she does, running Upswept’s social media presence, as well as human-focused, data-driven campaigns for some of our clients. Whether you want to hand over the keys to your Facebook account and never look back, or you just need an expert to create a custom plan to make the social machine do your bidding, Josselyn and Team Upswept are here to help tap into your authentic brand voice, and extend your reach on the internet. Ready to talk about it? Get in touch here!


May 25 2017

Meet Sarah Giffrow, our fearless Creative Director and Benevolent Overlord!

Sarah steers the ship at Upswept Creative, deftly serving up smart branding solutions and building beautiful, usable websites that make sense and look awesome.

Sarah Giffrow HeadshotSarah created her first webpage more than two decades ago, when she taught herself HTML to stave off boredom over a summer in high school. In college, she ditched her journalism major and decided to make a go of it in the then-fledgling industry of web design.

Before launching her own creative studio more than five years ago, Sarah was doing web design and management in the non-profit / education sector, and side-hustling in wedding and portrait photography. Motivated by a desire to explore different avenues for her creative skills, solve new problems, and feel more connected to clients, she decided to go out on her own, giving rise to Upswept Creative and, indirectly, this blog post you’re reading right now.

Creative Convergence

Driving her own creative endeavor allowed Sarah more time to get to know local creators and business owners. She observed gaps in their marketing and online presences, and began to figure out ways to help them.  

“Getting to see their work close-up and experience it in-person, I knew how skilled and passionate they were, and I wanted to help them show that to others, and get the kind of die-hard fans they deserved.”

That connection to the vibrant independent business community remains a priority in Upswept’s work as we expand our service offerings and grow our team. On her hopes for the future of Upswept, Sarah says, “I’d love for us to really become known as a resource for independent businesses, so we can keep helping people grow their passions into their livelihoods.”

Being Yourself

Sarah has faced many of the challenges typical of creative work, and lessons learned along the way inform her strategies to help clients better, particularly in figuring out how to differentiate herself in the local market bursting of talented competition.

To attain success, Sarah says, you must “understand deeply what sets you apart in your industry. Communicating that authentic expression of who you are and what you do in a clear way is critical.”

Though thriving in such a lively market can be tough, Upswept Creative wouldn’t be the same studio if it existed in a different city. One of the values Sarah identifies with in the Portland creative community is a “deeply-held belief that, if the service or the product doesn’t already exist, we can create it! We [Portlanders] place a lot of value on supporting businesses with local roots, and we aren’t afraid to try something that hasn’t been done before.”  

Beyond Work

Sarah on Skates!Outside of work, Sarah spends much of her time involved in roller derby with the Rose City Rollers, as a skater, official, and juniors coach. Sarah loves to bake, much to the enjoyment of anyone who’s attended an event at Upswept HQ, and this year is enrolled in the Google Academy of Organic Gardening.

Your Turn!

Now that you know a little bit more about Upswept’s leadership, we’d love to get to know you better, too. We like to kick off every new project with a get-to-know-you meeting, so we can assess your unique business problems and craft an elegant, beautiful solution just for you!  Get started by scheduling your free clarifying consultation and see what kind of awesome Sarah and rest of Team Upswept has in store for you.


May 11 2017

DWP: Good Design Solves Problems

On April 28th, Upswept Creative hosted a panel discussion at HQ as part of Design Week Portland. What started as a fun idea tossed to the group in one of our team meetings very quickly evolved into a fully realized, (and totally booked!) event. Creative Director and Benevolent Overlord Sarah had been thinking a lot about design, and what makes good design really work. So we assembled a diverse set of design professionals for our panel and happy hour, to help us explore the topic, “Good Design Solves Problems.

Our hope was to represent perspectives on design from multiple design disciplines, so  panel consisted of Design Scientist and Innovative Strategist Stef Koehler, Architectural Designer Callie Coles, Apparel Designer and Founder of Hubris Apparel Rita Hudson-Evalt, and Upswept Creative’s very own Sarah Giffrow, who specializes in website design and branding.

THE DISCUSSION

 

Design Week Portland panel
Our wonderful panel, from right to left: Stef Koehler, Rita Hudson-Evalt, Callies Coles, Sarah Griffrow, and the moderator, Josselyn Haldeman.

The panel dove right in, addressing the question at hand. How does good design solve problems? Kohler spoke on her practice of making the problem bigger, “see all the parts,” she said. “Look at it as a system. Don’t make it simple, complexify it.”

A major piece of creating beautiful, problem-solving design is finding out exactly what a client’s problems are–and that can often be tricky. The panel agreed that most clients don’t have the language to communicate exactly what they want, and that means it’s a designer’s job to pull it out of them. “The client may not know what the problem is. Get ahead of the problem…Make the dress that lets them feel like themselves,” said Hudson-Evalt.

Sarah chimed in with an approach all of the panelists could agree with: communicate with your client. “Have a conversation. Engage with the client to pull answers out.”

As an architectural designer, Coles described how she will go into a space to observe how people use it. When do people start looking confused? Where do they look for direction? “[There is] no substitute for observing what people do real space,” said Coles.

“[Create a] balance between ‘brand’ and what the user actually wants to get to. First impressions- big photos, catchy phrases- can get in the way of finding the pie or buying the shoes. What is the interaction the end-user wants?” said Giffrow.

Design Week Portland nametags
Professional name tags. So fancy!

This touched on a major theme of the evening, empathy. To get inside the end user’s head, a designer has to be empathetic to that experience. Hudson-Evalt suggested, “Talk to people constantly, what they need from the dress/what they want. Realizing themselves in the mirror.”

UNTIL NEXT TIME

Team Upswept Creative had such a blast putting on the event, and we hope everybody who came out enjoyed themselves, too. Thank you to all of the panelists, Design Week Portland, and our lovely audience for braving the heat to make it out to our little event.


Oct 13 2016

Are You Our Next Project Manager Extraordinaire?

NOTE: Applications for this position are now CLOSED! Thank you for your interest!

Professional organizing photos

We’re hiring! We’re seeking someone who’s interested in project management for the creative industry, particularly in the area of branding and web design. It’s currently a part-time role, but it’s growing into a larger time commitment–the more you bring to the role, the better it is for both of us!

We’d be a great fit for each other if…

  • you’re interested in helping create purpose-driven design that helps independent businesses grow and prosper
  • you know how to communicate high-level design and tech concepts in a way that’s easy for regular people to understand
  • you’re inquisitive and ready to connect with clients and learn about what drives them, and what makes their work special
  • you’re laid-back and maybe even a little geeky, but always on top of important details
  • Bonus: if you have skills and experience in design or web development, we’d love to give you opportunities to get involved with design/production for our clients!
  • Also a plus: you have interest in helping us develop workbooks and online courses centered around branding and web design

A taste of the things you’d be doing:

  • Communicating with clients and keeping them informed and happy — strong written and verbal communication skills are a must, as is experience working with Gmail, Google Calendar, Google Docs and/or Microsoft Office.
  • Gathering and sharing info and assets between clients and our team
  • Setting clear expectations and keeping clients on track
  • Task management — experience with Freedcamp, Basecamp, or similar is a plus!
  • Helping to facilitate client consultations and face-to-face meetings
  • Writing, editing and creating proposals for new clients
  • Building the right team for our clients, by choosing and managing the right talent for our larger design and development projects
  • Helping our clients get comfy with the WordPress Dashboard and facilitating in-person trainings when needed.
  • Scheduling, photoshoot coordination, and other administrative tasks; keeping calendars up to date, invoicing and receiving payments — Quickbooks experience is a plus!
  • Contributing to our blog and/or social media presence — if you have opinions about design, marketing, and creative, we’d love to have you share them!

We’d like you to be able to commit approximately 1 hour Monday-Friday mornings to the position. Your work hours may vary a bit from week to week, but you can generally expect to work at least eight to ten hours in a typical week. You’ll need to come to the studio for client meetings, so if you have a flexible schedule, that would be ideal! Outside of face-to-face meetings, this position is flexible, and much of the work can be done from your home or your favorite coffee shop, if you like. A fast internet connection is a must, however!

We believe strongly in working with local talent, and we want to grow and create opportunities in our own super-gifted Portland-y garden. With that in mind, we are only interested in candidates based in the Portland Metro area.

We’re a young company, and we have a lot of experience producing solid work, but our process is always evolving and improving. We welcome any wisdom/ideas that you can bring to the table.

So, if you’re a good listener and communicator, and this sounds like something you could grow into, let’s talk about it! Or, if you can think of a trusted human who’d be a good fit, we’d love to hear from them, too.

Rate is $18-25/hr, depending on experience.

How to apply:

  • E-mail us at ask (at) upsweptcreative (dot) com and tell us why you’re awesome!
  • Include your resume and any professional references you may have.
  • Use the subject line: “I’m a Project Management Bad-Ass!” when you e-mail us.

Please be sure to apply by Friday, October 28th. Thank you!


May 27 2016

Getting Real About Timelines

Good design can't happen without content! What content do you have to work with?
Good design can’t happen without content! Do you know what content you have to work with?

It’s the end of a new client consultation. We’ve discussed your company and why you love what you do. We’ve talked about the features your new website will have. There’s just one question lingering: “How long will it take?”

The answer? “It depends.”

Not the most satisfying answer, we know! Timelines often vary at least a little, and it depends not only on the size and scope of the project, but also the flow of communication that you, the client, have with your creative team. While our creative team has internal milestones for our design and build process, there are also ways you can take an active role to help get your new website online on-time.

Communicate Your Timeline.

Have a desired timeline in mind? Let your creative team know up-front. Any good creative team will do its best to meet your timeline needs, especially if there’s a special event that corresponds with the launch of your website. Everyone would ideally like to have their website completed “ASAP”, so letting us know why ASAP is actually important to you helps us prioritize and plan. That way, we can ensure your project moves ahead at the right pace, and be certain that we’re all on the same page on launch day.

Make Time for Feedback.

When you embark on a major branding or web project, make sure you’re ready to set aside time to respond and give feedback. Your creative team wants you to go home happy at the end of the project, and that means you’ll need to let your team know what’s working for you and what needs refinement. The longer it takes for you to give feedback or sign off with your approval, the longer we’ll all have to wait before we can launch your new brand or web site.

Depending on what step of the process we’re on, you’ll want to reserve about an half an hour to an hour reviewing and responding to the work we send to you. And, if you’re the kind of person who likes to sleep on a decision before making a final call, build that into your timeline, too.

Don’t Forget About Content!

The minute you sign your creative project agreement, you should begin gathering and assessing what content you have to work with! Content is what drives any good creative project–especially when it’s a new web site design–and if you don’t already have strong photography, written copy, or content strategy, then you’ll have to create it. And, that can take way longer than you expect it to, so it’s good to start early.

Keep in mind that the content you create isn’t always set in stone–the web is a dynamic and ever-changing medium, and you can adjust content post-launch. But, if you’re able to make decisions about content early in the process, then your creative team can plan strategically to make the best use of your content. If content creation makes you feel stuck or overwhelmed, we offer copywriting, content strategy, and photography services to help you get it done right.

Going through a website redesign is a lot of work – for you and us. We know what it’s like to be a busy business owner, but ultimately, your new brand or website can’t help your business grow if it never goes live! It may take more of your effort than you’re expecting, but we’re always here to help guide you through the process. We want your business to look awesome, and we’ll be able to do that even better with your help!

Are you still struggling to get started? Share your struggle with us–we’d love to help you solve it:

Tell us about it! »

What ideas do you have to help make a timeline stick?

Have you used other strategies to keep projects on track? How do you prepare for a new project? What have you learned from past projects? Leave us a comment below and share what’s worked for you (and what hasn’t!).


May 12 2016

All Work and No Play Makes Dull Creative Work!

It’s all too easy to get stuck in work mode. Working long hours, rushing to the gym, then going home to eat something and fall asleep. Only to wake up early and do it all again. But as a creative agency–or any type of business, really!–it’s important for us to remember take play breaks.

Design Week Portland helped us take a break a few weeks back. This year’s opening party featured fun and games to help creative types unwind. For me, it can be hard to silence the little voice in the back of my mind, reminding me to send that email or make sure I did that thing I was supposed to do (remember that thing?!). But it was impossible to be distracted by projects and to-do lists while I was snuggling a 5-week-old puppy or defending my Jenga champion crown.

The next day, I felt a little lighter thinking of that adorable puppy and that silly 60-second portrait drawing. Those happy memories brought a smile to my face when I needed a boost, and I felt more ready to take on the creative challenges of my day. A little excitement can go a long way in replenishing those creative juices. People are like cars: we all need to stop and refuel from time to time.

This week, find time to play more. See what happens when you give yourself a recess. Does it make you a happier person? More creative? More inspired?

Creating something fun in a different medium can recharge you for your everyday work.
Creating something fun in a different medium can refresh you for your everyday work.
There's nothing like a cute puppy to melt away stress and get you ready to create!
There’s nothing like a cute puppy to melt away stress and get you ready to create!

When you need to recharge, try challenging your brain (and your reflexes!) in a fun and different way.
When you need to recharge, try challenging your brain (and your reflexes!) in a fun and different way.



Oct 21 2015

Are You Our Next Project Management Ninja?

UPDATE: this position is CLOSED! We’ve found our new team member, but we appreciate hearing from you!

We’re looking for someone who’s interested in project management for the creative industry, particularly in the area of branding and web design. It’s currently a part-time role, but it’s growing into a larger time commitment–the more you bring to the role, the better it is for both of us!

A taste of the things you’d be doing:

  • Communicating with clients and keeping them informed and happy — strong written and verbal communication skills are a must, as is experience working with Gmail, Google Calendar, Google Docs and/or Microsoft Office.
  • Gathering and sharing info and assets between clients and our team
  • Setting clear expectations and keeping clients on track
  • Task management — experience with Freedcamp, Basecamp, or similar is a plus!
  • Writing, editing and creating proposals for new clients
  • Building the right team for a client, by choosing and managing the right talent for our photoshoots, and our larger design and development projects
  • Scheduling, photoshoot coordination, and other administrative tasks; keeping calendars up to date, invoicing and receiving payments — Quickbooks experience is a plus!
  • Contributing to our blog — if you have opinions about design, marketing, and creative, we’d love to share them!

This position is flexible, and much of the work can be done from your home or your favorite coffee shop. A fast internet connection is a must, however! We’d like you to be able to commit approximately 1 hour Monday-Friday mornings to the position. Your work hours may vary a bit from week to week, but you can generally expect to work at least eight to ten hours in a typical week. You’ll need to periodically come into the studio, especially during the early stages, and for client consultations, which are often scheduled in the afternoon, so if you have a flexible schedule, that would be great!  We believe strongly in working with local talent, and we want to grow and create opportunities in our own super-gifted Portland-y garden–with that in mind, we are only interested in candidates based in the Portland Metro area.

We’re a young company, and we have a lot of experience producing solid work, but our process is always evolving and improving. We welcome any wisdom/ideas that you can bring to the table.

So, if you’re a good listener and communicator, and this sounds like something you could grow into, let’s talk about it! Or, if you can think of a trusted human who’d be a good fit, we’d love to hear from them, too.

How to apply:

  • E-mail us at ask (at) upsweptcreative (dot) com and tell us why you’re awesome!
  • Include your resume and any professional references you may have.
  • Use the subject line: “I’m a Project Management Ninja” when you e-mail us.